Abusive language towards our agents will not be tolerated and will result in the chat session being terminated. Our team are working hard to provide support to as many players as possible during these difficult times. You're now connected with Ubi-Pure, please allow a few moments for the agent to acquaint themselves with your case. Ubi-Pure: Thanks for contacting Ubisoft Support. Has anyone had this issue? Chat with ubisoft copied below: But I don't know how requesting a refund of the game via Steam is going to see me getting the free copy of AC3.

When I go through the Steam help pages, my options are either: contact Ubisoft (again) or request a refund. However, the assistant after that point essentially said contact steam, we don't do the refund. Players who purchased this edition will be fully refunded and provided the Standard Edition of Assassin’s Creed III at no cost. The assistant said 'Due to a technical issue, we are unable to provide the Deluxe Edition of Assassin’s Creed III on Steam. Now, I contacted ubisoft support as directed by the ubisoft launcher. When I take that CD-key from steam and put it in ubisoft connect, it says invalid. Hi, I had a look at the pinned thread on steam asking for CD-keys, my issue is slightly different in that, when i go to launch AC3 (for the first time), ubisoft connect asks for my CD-key.

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